Privacy Policy

Information We Collect

When you make a booking, enquiry, or interact with our website, we may collect the following information:

• Personal details: Name, email address, phone number, and date of travel.
• Payment information: Payment details processed securely through our payment gateway partner, Cashfree. We do not store your full card or bank details on our servers.
• Communication records: Messages exchanged via WhatsApp, email, or phone related to your booking or enquiry.
• Device and usage data: Information collected automatically through cookies and analytics tools (see below).

How We Use Your Information

We use the information we collect to:

• Confirm and manage your bookings and travel arrangements.
• Communicate with you about your booking via WhatsApp, email, or phone, including confirmations, reminders, and operational updates.
• Process payments and issue refunds where applicable.
• Improve our website, services, and customer experience.
• Run and measure the effectiveness of our advertising campaigns.

Analytics and Tracking

We use the following third-party tools on our website:

• Meta Pixel (Facebook Pixel):We use Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This tool may collect data such as pages visited, actions taken on the site, and device information. This data is shared with Meta Platforms, Inc. and is subject to Meta's Data Policy.
• Google Analytics: We use Google Analytics 4 to understand how visitors interact with our website. This includes information like pages viewed, session duration, and approximate location.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

WhatsApp Communication

We use WhatsApp as a primary communication channel for booking confirmations, coordination, and customer support. By providing your phone number and initiating or consenting to WhatsApp communication, you agree to receive booking-related messages from us through this channel. We do not use your WhatsApp number for unsolicited marketing without your consent.

Data Sharing

We do not sell or rent your personal information to third parties. We may share your information only with:

• Payment gateway providers (Cashfree) to process transactions securely.
• Advertising platforms (Meta, Google) as described under Analytics and Tracking.
• Legal authorities if required by law or to protect our rights.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the details below. We will respond to such requests within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Teddy’s Treks & Trails · Teddy's Treks & Trails
Suryanelli, Munnar, Kerala 685618, India
Email: teddystrecksandtrails@gmail.com
Phone / WhatsApp: +91 88487 73759